FAQ/Contact us

For first time users

• What kind of service is CL?
• Is there a fee for this service?
• What types of plans are available?
• Recommended environment

Account/payment

• Payment methods
• How to cancel CL Premium
• How to transfer data after changing models
• How to link with Fan Club

Features

• I want to set the picture quality
• FOLLOW FEED
• I want to make the screen bigger or smaller when watching
• Viewing history

Troubleshooting

• How to log in
• Unable to log in
• I forgot my password
• I want to change my email address

Frequently asked questions

• If I change the fan club payment method, will the CL payment method also change automatically?
• Can I watch missed videos?
• Can I use the service from multiple devices?
• When can I start using the service after the enrollment procedure?

About Notifications

• What are artist notifications?
• I only wish to receive notifications for live casts.
• Can I specify certain times of the day during which to receive notifications?
• I do not get any notifications

About television devices

• What is Chromecast?
• What do I need to set up Chromecast?
• How do I set up Chromecast?
• Can I watch a livecast on Chromecast?

International services

• What languages are supported?
• How do I switch languages?
• Can I watch from abroad?

About Live Cast Broadcasts

• Can I watch missed livecast distribution?
• Is it possible to hide comments during a livecast?
• How will the collaborative distribution be displayed?
• Is there going to be an archive of the collaborative distribution?

About Pay Per View (PPV)

• How can I check my purchased programs?
• How can I watch a live broadcast on the day of broadcast?
• Can I watch Pay Per View overseas?
• How can I purchase Pay Per View (PPV)?

About stickers with uplifting messages

• What are support stamps?
• What devices support support stamps?
• What types of support stamps are there?
• How do I purchase suport stamps?

About coins

• What is a coin?
• How do I purchase coins?
• Do coins expire?

About the subtitle feature

• What is the subtitle function?
• Which languages are supported?
• How to display the subtitle function
• About subtitle function compatible contents

About Member Ranks

• What are Member Ranks?
• I want to know my Member Rank
• What happens when I cancel my monthly subscription?
• Can free members receive ranks?

About the birthday celebration video

• How can I get my birthday celebration video?
• Where can I find my birthday video?
• Where can I set my date of birth?
• Which cast members will participate in my birthday celebration video?

About the real-time subtitle function

• What is the real-time closed caption function?
• How does the real-time closed caption function work?
• How do I change languages?
• Why is it that the subtitles are different from what the people say?

About the Free Trial

• What is the free trial?
• I am not sure if I am eligible for the free trial.
• If I unsubscribe during the free trial period, until when can I continue to access the content?
• Are there any limitations during the free trial period?

About the Community

• What is a community?
• How to make a timeline post
• How to reply to a post
• How to like a post

About the Gift Box

• Where can I exchange the gift I received for a cleared mission?
• If I unsubscribed from the premium plan before receiving the gift, can I still get it?

About the Sticker Mission Feature

• What are Sticker Missions?
• How to enjoy the Sticker Mission function
• I have a free membership. Can I use the Sticker Mission service?
• About the mission completion period

About the Collection Feature

• How to enjoy the Collection feature
• I want to pin my favorite image to keep it displayed.
• I received a gift, but I can't exchange it for photos.
• In the photo exchange, is it possible to get nothing, or one we already have?