FAQ/Contact us

For first time users

• What kind of service is CL?
• Is there a fee for this service?
• What types of plans are available?
• Recommended environment

Account/payment

• It says, "CL Premium Membership has been double-registered"
• It is indicating that the FC link authentication has expired.
• Payment methods
• How to cancel CL Premium

Features

• I want to set the picture quality
• FOLLOW FEED
• I want to make the screen bigger or smaller when watching
• Viewing history

Troubleshooting

• How to log in
• Unable to log in
• I forgot my password
• I want to change my email address

Frequently asked questions

• Do photo vouchers have an expiration date?
• If I change the fan club payment method, will the CL payment method also change automatically?
• Can I watch missed videos?
• Can I use the service from multiple devices?

About Notifications

• What are artist notifications?
• I only wish to receive notifications for live casts.
• Can I specify certain times of the day during which to receive notifications?
• I do not get any notifications

About television devices

• What is Chromecast?
• What do I need to set up Chromecast?
• How do I set up Chromecast?
• Can I watch a livecast on Chromecast?

International services

• What languages are supported?
• How do I switch languages?
• Can I watch from abroad?

About Live Cast Broadcasts

• Can I watch missed livecast distribution?
• Is it possible to hide comments during a livecast?
• How will the collaborative distribution be displayed?
• Is there going to be an archive of the collaborative distribution?

About pay-per-view (PPV) and rentals

• What is the Pay Per View (PPV) function?
• What are rentals?
• How do I purchase pay-per-view (PPV) and rental programs?
• I would like to purchase a Pay-Per-View （PPV） exclusive to fan club members.

About stickers with uplifting messages

• What are support stamps?
• How do I purchase suport stamps?
• How do I purchase suport stamps? (Live broadcast)
• How do I purchase support stamps? (livecast streams/collaboration streams)

About coins

• What is a coin?
• How do I purchase coins?
• Do coins expire?

About the subtitle feature

• What is the subtitle function?
• Which languages are supported?
• How to display the subtitle function
• About subtitle function compatible contents

About Member Ranks

• What are Member Ranks?
• I want to know my Member Rank
• What happens when I cancel my monthly subscription?
• Can free members receive ranks?

About the birthday celebration video

• How can I get my birthday celebration video?
• Where can I find my birthday video?
• Where can I set my date of birth?
• Which cast members will participate in my birthday celebration video?

Regarding the program comment feature

• What is the program comment feature?
• Guide to Posting Comments on the Program
• Which programs can use the comment feature?
• Replying to a Post

About the real-time subtitle function

• What is the real-time closed caption function?
• How does the real-time closed caption function work?
• How do I change languages?
• Why is it that the subtitles are different from what the people say?

About the Community

• What is a community?
• How to make a timeline post
• How to reply to a post
• How to like a post

About the Gift Box

• Where can I exchange the gift I received for a cleared mission?
• If I unsubscribed from the premium plan before receiving the gift, can I still get it?

About the Sticker Mission Feature

• What are Sticker Missions?
• How to enjoy the Sticker Mission function
• I have a free membership. Can I use the Sticker Mission service?
• About the mission completion period

About the Collection Feature

• How to Purchase a Photo Exchange Ticket
• Check Photo Coupon Purchase History
• What is a Photo Exchange Ticket?
• How to enjoy the Collection feature

About the widget function

• How do I set up CL Widgets on iPhone?
• How do I set up a CL widget on Android?

About nameplates

• About Nameplates
• Nameplate Setup

About Badge Features

• What is the badge feature?
• Badge Settings
• How to Purchase Badges
• What is a badge collection?

Live broadcast survey

• How to Vote on Live Broadcast Polls
• Live broadcast survey button does not appear
• When I try to answer the survey, the message "Log in to submit" appears and I can't complete the survey.
• I answered the questionnaire but got an error.

About the question box

• What is the question box?
• Using the Question Box
• I submitted a question to the Question Box but got an error
• When tapping the Question Box button, a message reads, "This function is for CL Premium members only."

About the CL Lottery

• What is the CL Tickets feature?
• How Can I Purchase CL Lottery Tickets?
• Limited Free Draws for the CL Lottery
• What happens if I win a prize in the CL Lottery, but it requires shipping?

About the My List

• What is My List
• My List Manual

About Special Collections

• What are Special Collections?
• What are SP Collection Photo Coupons?
• How to Get Special Collection Images
• How to Purchase Special Collections with Coins