If you do not see "Premium Plan" on the page, it may be due to either of the following two reasons.
【You are logged in with a different account from the one with which you registered for the Premium Plan.】
Tap "Account Information" under "My Page" and check if you are logged in with the account with which you applied for the Premium Plan.
If the plan is not that which you have signed up for, please log out of the account and try logging in again using the email address that you had previously registered with.
【Your payment has not been processed successfully.】
The payment for your subscription may not have been approved as a result of your contract with the payment gateway you are using.
Check the "Plan Details" section under "My Page." If the plan is not that which you have signed up for, please check the details of your contract with the payment gateway
and try again.
*Due to card issuer rules, we are unable to process payments made using certain debit cards and prepaid cards.If we are unable to process your payment, please try using a different card or a different payment method.
*Customers who subscribe to the new povo 2.0 pricing plan cannot use au Kantan Kessai (Easy Payment) for combined payment with their telecommunications bills. If you are currently using au Kantan Kessai (Easy Payment) as your monthly payment method, and you try to change your plan to povo 2.0, then your subscription will be automatically cancelled.
For more details, see here.