Troubleshooting
- How to log in
- Unable to log in
- I forgot my password
- I want to change my email address
- I want to change my password
- I did not receive my verification code email
- My premium plan is not reflected
- I have not completed the cancellation procedure, but my account has been canceled
- If you would like to stop the cancellation process
- I made an inquiry but have not received a reply
- If you are unable to cancel from the screen shown
- When the following message appears during the registration process: "Email address has already been registered"
- If you receive multiple bills for the same month
- Billing is still continuing after account deletion.
- I can't delete my account.
- The email newsletter is still being delivered after account deletion.