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  1. CL FAQ
  2. Troubleshooting

Troubleshooting

  • How to log in
  • Unable to log in
  • I forgot my password
  • I want to change my email address
  • I want to change my password
  • I did not receive my verification code email
  • My premium plan is not reflected
  • I have not completed the cancellation procedure, but my account has been canceled
  • If you would like to stop the cancellation process
  • I made an inquiry but have not received a reply
  • If you are unable to cancel from the screen shown
  • When the following message appears during the registration process: "Email address has already been registered"
  • If you receive multiple bills for the same month
  • Billing is still continuing after account deletion.
  • I can't delete my account.
  • The email newsletter is still being delivered after account deletion.
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