We do not charge users for subscriptions with the same email address multiple times within the same month. You may have registered for multiple accounts with different email addresses.
If you have received multiple invoices, it may be due to the following:
- You have registered for multiple accounts with different email addresses.
- You subscribed to the Premium plan through the iTunes Store (App Store), Google Play, or your device's settings screen instead of the CL app.
In either case, we will investigate your subscription status. Please revert to us with the following information at the "Inquiries" page linked at the bottom of this FAQ page:
- All email addresses you may have used.
- The payment method you used for the subscription (iTunes Store <App Store> payment, Google Play payment, credit card, mobile carrier payment, PayPal).
- Screenshots of any screens showing multiple invoices or statements.
- Payment information you provided during subscription:
*If you used a credit card, mobile carrier payment, or PayPal.
・Credit card: Credit card number (to verify that they match)
・Mobile carrier payment: Payment number (Please contact your mobile service provider if you don't know the payment number)
・PayPal: Transaction ID (we will verify the payment history against the transaction ID on CL).