If you are a member of CL Premium or CL Premium PLUS and your account has been cancelled even though you have not completed the cancellation procedure, please check the following reasons.
[For members using credit card payment]
- If your credit card has expired or is no longer valid
Please set up a new valid credit card and re-register for payment.
- If your credit card has reached its maximum limit,
Please set up another credit card with a valid balance and re-register for payment.
- If your credit card has been suspended due to insufficient balance in your account
After depositing the funds into your account, please confirm that your credit card has been reactivated and re-register for payment.
- If your credit card information is not correct
Please make sure that you have entered your credit card number and the security code on the back of your credit card correctly before registering for payment.
[For members using carrier payment]
Please make sure that your mobile carrier billing has resumed after making a deposit and register your payment again, as it may have been suspended due to insufficient account balance.
Also, if you are using a payment slip, there is a possibility that the payment has not been made, so please check.
If your account has been automatically cancelled for any reason other than the above reasons, please contact us from [Contact Us] at the bottom of the FAQ top page below.
In that case, please contact us with the payment method you are using (credit card payment, docomo payment, au kantan payment, SoftBank collective payment).
Due to card issuer rules, we are unable to process payments made using certain debit cards and prepaid cards.If we are unable to process your payment, please try using a different card or a different payment method.
Customers who subscribe to the new povo 2.0 pricing plan cannot use au Kantan Kessai (Easy Payment) for combined payment with their telecommunications bills. If you are currently using au Kantan Kessai (Easy Payment) as your monthly payment method, and you try to change your plan to povo 2.0, then your subscription will be automatically cancelled.
For more details, see here.