If you are unable to log in, please fill in the items below and contact us from "Inquiries" at the bottom of the main FAQ page shown below.
- Email address used for registration
- Your registered payment method (iTunes Store - App Store payments, Google Play payments, Credit card, Mobile phone carrier payments, PayPal)
- A screenshot that can be used to verify your charges from CL (a screen that shows your billing statement, etc.)
- Payment Information
*If you are using a credit card, mobile phone carrier payment, or PayPal.
- If credit card: Credit card number (to be verified by exact match)
- If carrier payment: Payment number (if you do not know the payment number, please contact your carrier)
- PayPal结算时→交易ID（请在此确认支付历史、查找CL的交易ID。）
If you have forgotten your password and are unable to log in, please request reissue of the password（https://www.cl-live.com/password_reset）.
*If you do not receive an email message with password reset instructions, please check your incoming email settings (domain settings, junk mail settings, etc.).