If you are unable to log in, please fill in the items below and contact us from "Inquiries" at the bottom of the main FAQ page shown below.
1. Email address used for registration
2. Registered payment information
・ If credit card: Credit card number (to be verified by exact match)
・ If carrier payment: Payment number (if you do not know the payment number, please contact your carrier)
・PayPal结算时→交易ID（请在此确认支付历史、查找CL的交易ID。）
If you have forgotten your password and are unable to log in, please request reissue of the password（https://www.cl-live.com/password_reset）.
*If you do not receive an email message with password reset instructions, please check your incoming email settings (domain settings, junk mail settings, etc.).