If you are unable to log in, please fill in the items below and contact us from "Inquiries" at the bottom of the main FAQ page shown below.
- Email address used for registration
- Your registered payment method (iTunes Store - App Store payments, Google Play payments, Credit card, Mobile phone carrier payments, PayPal)
- A screenshot that can be used to verify your charges from CL (a screen that shows your billing statement, etc.)
- Payment Information
*If you are using a credit card, mobile phone carrier payment, or PayPal.
- If credit card: Credit card number (to be verified by exact match)
- If carrier payment: Payment number (if you do not know the payment number, please contact your carrier)
- For payments using PayPal → Transaction ID (Please check your payment history here and look up your CL transaction ID.)
If you have forgotten your password and are unable to log in, please request reissue of the password（https://www.cl-live.com/password_reset）.
*If you do not receive an email message with password reset instructions, please check your incoming email settings (domain settings, junk mail settings, etc.).