Customers wishing to cancel their CL Premium and CL Premium PLUS memberships must complete the Premium membership cancellation process at least 24 hours before the next renewal date and time.
Failure to cancel in time will result in the subscription's renewal.
Your next renewal date can be found under Plan Details on the Account Page.
Please note:
Uninstalling the application will not automatically cancel your subscription.
If you initialize your device or change models without going through the cancellation process, your subscription will still be renewed.
How to cancel your CL Premium subscription
If your payment method has been the iTunes Store (App Store):
You will need to cancel through the iOS version of the app.
You cannot cancel through the CL website or the Android version of the app.
- Log in through the CL app.
- Tap the icon at the top right of the screen to navigate to the Account Page.
- In the Account Page, tap on Plan Details.
- Tap on “Cancel,” displayed in red.
- Tap on Stop Renewal/Cancel CL Premium Membership at the bottom of the Renewal Management/Cancel CL Premium Plan page.
Please note that after canceling CL Premium and CL Premium PLUS, you can still use these services until your subscription ends.
If your payment method has been Google Play:
You will need to cancel through the Android version of the app.
You cannot cancel through the CL website or the iOS version of the app.
- Log in through the CL app.
- Tap the icon at the top right of the screen to navigate to the Account Page.
- In the Account Page, tap on Plan Details.
- Tap on “Cancel,” displayed in red.
- Tap on Stop Renewal/Cancel CL Premium Membership at the bottom of the Renewal Management/Cancel CL Premium Plan page.
Please note that after canceling CL Premium and CL Premium PLUS, you can still use these services until your subscription ends.
For other payment methods:
If using any of the following payment methods, you will need to cancel through the CL website. You cannot cancel through the CL app.
- Credit card
- Debit card
- Prepaid card
- PayPal
- If your payment method has been through mobile carrier billing:
- Log in through the CL website (https://www.cl-live.com/).
- Tap the icon at the top right of the screen to navigate to the Account Page.
- In the Account Page, tap/click on Plan Details.
- Tap/click on “Cancel,” displayed in red.
- Tap/click on Cancel CL Premium Membership at the bottom of the Cancel CL Premium Plan page.
Please note that after canceling CL Premium and CL Premium PLUS, you can still use these services until your subscription ends.
If you are unable to cancel from the page displayed, please see here:
https://help.cl-live.com/hc/en-us/articles/7081449350937