For first time users
Account/payment
- It says, "CL Premium Membership has been double-registered"
- It is indicating that the FC link authentication has expired.
- Payment methods
- How to cancel CL Premium
- How to transfer data after changing models
- How to link with Fan Club
Features
Troubleshooting
- How to log in
- Unable to log in
- I forgot my password
- I want to change my email address
- I want to change my password
- I did not receive my verification code email
Frequently asked questions
- Do photo vouchers have an expiration date?
- If I change the fan club payment method, will the CL payment method also change automatically?
- Can I watch missed videos?
- Can I use the service from multiple devices?
- End of Free Trial Offer
- When can I start using the service after the enrollment procedure?
About Notifications
About television devices
- What is Chromecast?
- What do I need to set up Chromecast?
- How do I set up Chromecast?
- Can I watch a livecast on Chromecast?
- What is AirPlay?
- What do I need to set up AirPlay?
International services
About Live Cast Broadcasts
- Can I watch missed livecast distribution?
- Is it possible to hide comments during a livecast?
- How will the collaborative distribution be displayed?
- Is there going to be an archive of the collaborative distribution?
- How many people can participate in a collaborative distribution?
- How do I know who is participating in the collaboration distribution?
About pay-per-view (PPV) and rentals
- What is the Pay Per View (PPV) function?
- What are rentals?
- How do I purchase pay-per-view (PPV) and rental programs?
- I would like to purchase a Pay-Per-View （PPV） exclusive to fan club members.
- Can freePLUSmembers also purchase fan club member-exclusive pay-per-view （PPV）titles?
- How can I check my purchased programs?
About stickers with uplifting messages
- What are support stamps?
- How do I purchase suport stamps?
- How do I purchase suport stamps? (Live broadcast)
- How do I purchase support stamps? (livecast streams/collaboration streams)
- What types of support stamps are there?
- What devices support support stamps?
About coins
About the subtitle feature
About Member Ranks
- What are Member Ranks?
- I want to know my Member Rank
- What happens when I cancel my monthly subscription?
- Can free members receive ranks?
- What happens when I change from a paid membership to a free membership?
- Please tell me about the conditions for improving my rank and rewards that can be received.
About the birthday celebration video
Regarding the program comment feature
- What is the program comment feature?
- Guide to Posting Comments on the Program
- Which programs can use the comment feature?
- Replying to a Post
- How to like
- I want to check what I posted/replied
About the real-time subtitle function
- What is the real-time closed caption function?
- How does the real-time closed caption function work?
- How do I change languages?
- Why is it that the subtitles are different from what the people say?
- I can't use the real-time closed caption function
- The subtitles stopped and are not showing
About the Community
- What is a community?
- How to make a timeline post
- How to reply to a post
- How to like a post
- I want to delete a post
- I cannot post an image
About the Gift Box
About the Sticker Mission Feature
- What are Sticker Missions?
- How to enjoy the Sticker Mission function
- I have a free membership. Can I use the Sticker Mission service?
- About the mission completion period
- About Mission Cards and Stickers
- Activity History
About the Collection Feature
- How to Purchase a Photo Exchange Ticket
- Check Photo Coupon Purchase History
- What is a Photo Exchange Ticket?
- How to enjoy the Collection feature
- I want to add my favorite images to my favorites.
- I want to display images as a slideshow.
About the widget function
About nameplates
About Badge Features
Live broadcast survey
- How to Vote on Live Broadcast Polls
- Live broadcast survey button does not appear
- When I try to answer the survey, the message "Log in to submit" appears and I can't complete the survey.
- I answered the questionnaire but got an error.
- There is a message that says 'You have already answered this question.'
- The survey results are not displaying the next question.
About the question box
About the CL Lottery
- What is the CL Tickets feature?
- How Can I Purchase CL Lottery Tickets?
- Limited Free Draws for the CL Lottery
- What happens if I win a prize in the CL Lottery, but it requires shipping?
- About Prizes Won from the CL Lottery
- CL FANTASTICS Program Collaboration Lottery “Double Chance Prize S” and “Double Chance Prize A” Winners
About the My List
About Special Collections
- What are Special Collections?
- What are SP Collection Photo Coupons?
- How to Get Special Collection Images
- How to Purchase Special Collections with Coins
- How to Exchange SP Collection Photo Coupons
- How to Check Purchased Special Collections